At PeakStride Sports Sales, we’re committed to helping athletes at every level achieve their personal best. Below you’ll find answers to common questions about our performance footwear, delivery options, and customer service policies.
Product Questions
What types of performance footwear do you specialize in?
We focus on high-quality athletic footwear for various activities including running, soccer, track, trail running, and walking. Our selection also includes recovery sandals for post-workout comfort.
Do you carry major brands like Nike and Hoka?
Yes! We stock performance footwear from top brands including Nike track spikes, Hoka recovery sandals, and other leading manufacturers known for their quality and innovation in sports footwear.
How do I choose the right footwear for my activity?
Our menu categories (Running, Sandals, Soccer, Track Spikes, Trail, Walking) help you find sport-specific footwear. Each product page includes detailed specifications to help you make an informed decision.
Ordering & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account lets you track orders, save preferences, and enjoy faster checkout on future purchases.
How can I track my order?
You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our Miami warehouse. Use this to monitor your package’s progress with our carrier partners.
Shipping & Delivery
What are my shipping options?
We offer two delivery methods:
- Standard Express Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch
- Free Economy Shipping (via EMS): 15-25 days after dispatch (free on orders over $50)
All orders typically ship within 1-2 business days from our Miami facility.
Do you ship internationally?
Yes! We serve athletes worldwide, excluding select remote areas in Asia. We handle all international customs paperwork for hassle-free delivery to your country.
When should I order to ensure I get my footwear in time?
We recommend these timelines for perfect timing:
- Trail shoes: 3-4 weeks before hiking season
- Soccer cleats: 2 weeks before preseason
- Competition footwear: At least 3 weeks before event date
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt if your footwear doesn’t meet your expectations. Items must be in unworn condition with original packaging.
How do I initiate a return?
Contact our athlete-tested service team at [email protected] with your order details. We’ll guide you through the simple return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
Customer Support
How can I contact customer service?
Our dedicated support team is available via email at [email protected]. As former athletes ourselves, we understand the importance of timely gear and will respond promptly to your inquiry.
What are your business hours?
Our Miami-based team operates Monday-Friday, 9AM-5PM EST, but our online store is always open for your convenience.
Still have questions? Our athlete-tested service team is ready to help you find the perfect performance footwear and ensure it arrives when you need it. Email us at [email protected] – we’re here to support your active lifestyle!
PeakStride Sports Sales – Where Every Delivery Powers Another Stride Forward