At PeakStride Sports, we’re committed to delivering your performance gear with the same speed and precision you bring to your sport. Whether you’re hitting the track, trail, or field, we’ve got your footwear needs covered with our carefully selected inventory of running shoes, soccer cleats, trail spikes, and more.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL or FedEx):
– Delivery time: 10-15 business days after shipment
– Flat rate: $12.95 USD
– Recommended for time-sensitive orders

Free Shipping (EMS):
– Delivery time: 15-25 business days after shipment
– Available for orders over $50 USD
– Ideal for non-urgent deliveries

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

International Shipping

International customers are responsible for any customs duties, taxes, or import fees. These charges are not included in your order total and will vary by country.

Returns & Exchanges

We accept returns and exchanges within 15 days of delivery for most items. All returned merchandise must be in original condition – unworn, unwashed, with original tags and packaging intact.

Non-Returnable Items

For hygiene and performance integrity reasons, the following items cannot be returned or exchanged:

  • Custom-fitted track spikes (due to personalized specifications)
  • Opened packages of performance insoles
  • Used compression gear

Return & Exchange Process

Step 1: Initiate Your Request

Contact our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Step 2: Receive Authorization

Our team will respond within 24-48 hours with:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for US customers)

Step 3: Package & Ship

Securely package your items in the original packaging with all tags attached. Include the completed return form (will be emailed to you). Ship to:

PeakStride Sports Returns
4471 Foley Street
Miami, FL 33179
USA

Step 4: Processing

Once received, we’ll inspect your items within 3-5 business days and notify you via email about the status of your return/exchange.

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit cards: 5-7 business days
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

International Returns

Customers outside the US are responsible for return shipping costs. We recommend using a trackable shipping service. Duties and taxes are non-refundable.

Performance Guarantee

If you receive defective merchandise (manufacturer defects only), contact us immediately at [email protected] and we’ll arrange for expedited replacement at no additional cost.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear PeakStride Sports Team,

I would like to request a return/exchange for my recent order:

Order Number: [Insert]
Date Purchased: [Insert]
Item(s) for Return: [Product Name, Size, Color]
Reason for Return: [Size Exchange/Product Issue/Other]

[For exchanges, please specify desired replacement: Product Name, Size, Color]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Stay At Your Peak

Questions about our policy? Contact our customer service team – we’re here to help you stay at peak performance, both on and off the field.

Email: [email protected]